WHO WE ARE

Thank you for visiting Kutumbs.

We are an Indian eCommerce company selling products primarily to India. Please read this Privacy Policy, providing consent to document in order to have permission to use our services.


Welcome to our Privacy Policy

Your privacy is critically important to us.

It is Kutumbs’s policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to https://www.kutumbs.com (hereinafter, “us”, “we”, or “https://www.kutumbs.com”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources. Accessing the information on the kutumbs.com website means that you understand, accept, agree, and are bound to all the terms and conditions of this Agreement. Please leave the site now if you do not agree to these terms and conditions.

All references to kutumbs.com in this Agreement shall include the kutumbs.com website. Only individuals 18 years old and over can have access to kutumbs.com

This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

We protect your privacy: Our privacy policy is simple and transparent: any information you share with us stays with us. We do not rent, sell, lend, or distribute your personal information to anyone for any reason. This includes your contact information, as well as specific order information. We limit data access to the people who really need to know. Within our organization, your personal data is only accessible to a limited number of employees with special access privileges. Although we may, from time to time, compile general demographic information based on your order, this information is shared only within our organization and there is no identifiable personal data associated with it.

Website Visitors & Gathering of Personally-Identifying Information

Like most website operators, Kutumbs collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Kutumbs’s purpose in collecting non-personally identifying information is to better understand how Kutumbs’s visitors use its website. From time to time, Kutumbs may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Kutumbs also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on https://www.kutumbs.com blog posts. Kutumbs only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

Certain visitors to Kutumbs’s websites choose to interact with Kutumbs in ways that require Kutumbs to gather personally-identifying information. The amount and type of information that Kutumbs gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a blog at https://www.kutumbs.com to provide a username and email address.

Information Collected: To enable you to place an order on our site, we must have the following basic information about you: your first name, your last name and your address, city, zip code, state, country, phone number and contact. Email address. In addition, when you visit our site, our systems collect certain details about your IP address such as your computer’s Internet connection. Your IP address does not identify you personally. We use this information to distribute our site at your request, to customize our site according to your interest, to count the number of visitors to our site, and to know the geographic locations of our visitors. We do not allow any unauthorized person or organization to use other members, visitors, and any information collected by you in our organization.

Information modification: You can modify your personal details at any time by accessing the Edit Profile option from our site.

Information Sharing: Who we share your information with is probably the most important question on your mind. The answer to this question is that we do not rent, nor sell, nor withhold, nor give our information to anyone. To some extent, courier companies, credit card processing companies, vendors, etc. have to pass on the information so that they will be able to perform their tasks related to your order fulfillment. In addition to this general business requirement, information may also need to be shared with law officers to detect fraud, and to protect our site, employees, management, users, members, and other affiliates associated with us.

Use of Information: The most important use of the information you collect is your email, which is used to inform you that your order has been confirmed / executed. Your email is also used to notify you about your customer service related questions and any newsletters sent. All other information collected is stored confidentially and will not be disclosed unless required by law officers or in case of any dispute

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Advertisements

Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Kutumbs and does not cover the use of cookies by any advertisers.

Links To External Sites

Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

https://www.kutumbs.com uses Google AdWords for remarketing, https://www.kutumbs.com uses the remarketing services to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

Protection of Certain Personally-Identifying Information

Kutumbs discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Kutumbs’s behalf or to provide services available at Kutumbs’s website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Kutumbs’s website, you consent to the transfer of such information to them. Kutumbs will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Kutumbs discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Kutumbs believes in good faith that disclosure is reasonably necessary to protect the property or rights of Kutumbs, third parties or the public at large.

If you are a registered user of https://www.kutumbs.com and have supplied your email address, Kutumbs may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Kutumbs and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Kutumbs takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Those who wish to register with our site will be required to provide us with a unique username, password, and an optional email. Becoming a user will allow us to contact you about the different products and services we offer.

Aggregated Statistics

Kutumbs may collect statistics about the behavior of visitors to its website. Kutumbs may display this information publicly or provide it to others. However, Kutumbs does not disclose your personally-identifying information.

Affiliate Disclosure

This site uses affiliate links and does earn a commission from certain links. This does not affect your purchases or the price you may pay.

Cookies

To enrich and perfect your online experience, Kutumbs uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer. kutumbs.com does not generally use cookies (data containing the user’s information) but may occasionally use them to collect demographic and technical information when needed.

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Kutumbs uses cookies to help Kutumbs identify and track visitors, their usage of https://www.kutumbs.com, and their website access preferences. Kutumbs visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Kutumbs’s websites, with the drawback that certain features of Kutumbs’s websites may not function properly without the aid of cookies.

By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Kutumbs’s use of cookies.

Our SMS Policy

Our customers can receive transactions or promotional messages on their registered mobile numbers. Further declares that it shall not contain any content and / or any such material which

A. infringing, libelous, defamatory, obscene, obscene, degrading, injurious, threatening, Harassment, torture, abusive, hateful, or racial, ethnic or otherwise objectionable, Misleading or violating any law or right of any third party;

B. any unwanted or unauthorized advertisement, promotional material, junk mail, spam, chain Letter, pyramid scheme or any other form of solicitation.

In addition to the above, we assure and assure that we will not send “unsecured commercial content” messages to consumers who have registered with the NCPR database which is maintained centrally by TRAI and we are not liable for any claims and / Or shall be solely responsible and liable for the charge and / or complaints from third parties or authorities relating to such material and / or material Due.

E-commerce

Those who engage in transactions with Kutumbs – by purchasing Kutumbs’s services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Kutumbs collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Kutumbs. Kutumbs does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Order

Our order forms will request the customer to give out some of his/her personal and financial information such as the name, shipping address, and credit card number. This information is essential for billing purposes and for processing problems. Rest assured, these information will not be leaked out to the public or be used for reasons other than business.

Product Return Policies

We have a FREE replacement warranty for 7 days from the purchase for Purchase that does not match the description / wrong item and Defective product. Warranty voids if misuse, accidental damage, water damage, or any abuse of the purchased product is found. Used products, or products damaged by the customer will not be eligible for refund. If the product found returnable by us we will inform you the return process. Please pay for your return shipping and use a traceable mail service for the same. After the product got examined a full refund will be issued to original method of payment and refund receipt for the same will be mailed. Please check/contact your bank to ensure the refund. Please note that we don’t have any exchange policy and sale items cannot be refunded. We do not refund any shipping charges for returned or exchanged items. Once opened, electronic media products like CDs, DVDs, audio/video tapes or liquid products like lubes and lotions, bath and body products, cleaner sets etc., as well as batteries cannot be returned.

Cancellation Policy

In case of cancellation BEFORE it has been processed and/or shipped, a 20% cancellation fee will be charged to cover restocking fees and the charges assessed to us for refunds by the credit card companies. If the shipment process has already been initiated the cancellation request cannot be entertained. No cancellations shall be entertained for products that kutumbs.com has offered for special occasions.

Reshipping charges

In the event that your package is offered to the designated address and it is not accepted by anyone, the package will be automatically be returned to our warehouse. When we have to reship the parcel to your address again, shipping charges shall be applicable. These charges vary depending on the weight of the package. In order to prevent these additonal charges we strongly urge you to make sure you supply us with the right address and make yourself available for accepting the package when delivery is due. You shall be called prior to delivery to give you an early notification of the pending delivery.

Inventory information

Not all of our company’s products are stored in our warehouses. This means that a product that is listed as “In Stock” may not readily be available for shipping right away. Rarely , there may occur also cases wherein an item is in stock when an order is placed but sold out once the order is processed. In these cases, we re-stock the product at the shortest time possible and inform you the lead time after confirming your order.

NOTE: If an item is not in stock when an order is placed, the item will automatically be shipped to the consumer at no additional cost once it is received from the manufacturer.

Shipping, Customs and Import Duties Information

Transportation charges change dependent on the client delivering addresss/city and all out request weight. It would be ideal if you permit 2-3 working days for your request to be dispatched by the Seller. The orders can’t be sent to PO boxes or military locations; country local locations require at least one extra days to convey. Orders requiring etching or any customization will require extra time.

For shipments conveyed outside Kolkata, the client’s state may charge an OCTROI Duty on the highest point of the cost of the thing. These charges are outside our ability to control and can’t be repaid. Local clients are liable for any OCTROI Duty charged by your state government. We can’t foresee which shipments will be charged these expenses or the measure of the charge that might be charged. In instances of refusal, either the expense of the products or return administration costs will be charged.

We don’t offer International Shipping right now.

Following: An E-mail containing your bundle following data will be sent to you when your shipment has been dispatched. It would be ideal if you mail us at support@kutumbs.com in the event of any inquiries.

To drop your request, you should connect with our Customer Support Team by sending an email to support@kutumbs.com, expressing your Order Number.

On the off chance that a non-conveyance or late conveyance happens because of a slip-up by the User (for example off-base or inadequate name or address or beneficiary not accessible or some other related explanation) any additional cost spent by Kutumbs for re-conveyance will be guaranteed from the User.

Customer Care

Requests and concerns should be submitted using the email forms that are found on the Contact Us page, and in other pages throughout the website. Our policy is to respond to all questions and feedback regarding our products and services as quickly as possible. There may sometimes be delays in the response times because of the fluctuating order volume but rest assured we would answer all your concerns.

Privacy Policy Changes

Although most changes are likely to be minor, Kutumbs may change its Privacy Policy from time to time, and in Kutumbs’s sole discretion. Kutumbs encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

General Information

Generally, the promotions we have include Sales, Kits, Deals, Coupons, and Discount Codes. However, there are also times when we introduce other kinds of promotions. When this happens, the new promotions will also follow these terms and conditions. Only one promotion can be used for each order. If more than one kind of promotion applies to your order, please use the one that is most effective for your purchases. All our promotions expire. All orders using the promotion should therefore be placed before the expiration date and time. Promotions used after the expiration date are not guaranteed.

Credit and Contact Information and Information

Collection and Use All the information found on this site, even those collected from customers (reviews, comments, etc.), is solely owned by kutumbs.com. This information will not be shared, sold, or rented to others in ways other than what was disclosed in this statement.

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